Frequently Asked Questions

You can place an order directly through our website by adding products to your cart and completing checkout. For larger orders, custom configurations, or institutional purchases, we recommend contacting our team for a personalized quote and procurement guidance.

Yes. Universities, research institutions, government agencies, and companies with specific deployment needs can request a custom quote. Our team will work with you on configuration, volume pricing, and procurement requirements. Contact us with your project details to get started.

We offer special pricing programs for accredited educational institutions and research organizations. Eligibility and discount levels vary based on the program and platform. Reach out to our team with your institution details and project scope to discuss available options.

Transit times depend on the carrier, destination, and product size. Most domestic orders ship within a few business days of order processing. Freight and high-value orders may require additional handling time. For detailed timing, see our Shipping page or contact us with your order details.

Our primary shipping focus is the United States. International shipping may be available for select products and destinations on a case-by-case basis. Customs, duties, and import regulations vary — please contact us before placing an international order.

If your order arrives damaged, document the issue at the time of delivery (photos and notes on the receipt are very helpful) and contact us within 48 hours. We will work with you to resolve the issue promptly. See our Returns & Refunds Policy for details.

Rentals start with a conversation about your project — duration, equipment needs, and use case. Once terms are agreed, a refundable deposit is collected, the equipment is dispatched, and you operate it according to the rental agreement. Equipment is returned by the agreed date in original condition.

Yes. A refundable security deposit is required for all rentals. The amount varies based on the equipment value and rental duration, and is specified at the time of booking. The deposit is returned after equipment is inspected upon return, minus any applicable charges.

You are responsible for damage, loss, or theft during the rental period (excluding normal wear and tear). Repair or replacement costs are deducted from the deposit; if costs exceed the deposit, you'll be invoiced for the difference. See our Rental Terms & Conditions for full details.

All products are covered under the original manufacturer's warranty. Coverage scope, duration, and conditions vary by product and are governed by the manufacturer's terms. Zetta coordinates warranty claims and helps with documentation, but final determinations remain with the manufacturer. See our Warranty Policy for details.

Yes. Our team provides onboarding, configuration guidance, and ongoing technical support. For larger deployments and educational programs, we offer hands-on training sessions and documentation tailored to your use case. Contact us to discuss your support needs.

Repair processes depend on the product and the nature of the issue. Some repairs are handled by the manufacturer's service network; others may be coordinated through Zetta. We help you navigate the process — contact us with your serial number and issue description to get started.

Standard versions are designed for general use and demonstrations. EDU (Education) versions include additional features for development — such as full ROS integration, open SDKs, more powerful onboard computing, and support for secondary development. EDU platforms are intended for research, classroom use, and custom application development.

Yes — most platforms (especially EDU versions) include ROS integration, Python support, and access to manufacturer SDKs. Specific capabilities vary by model. If your project requires particular software environments or APIs, contact us to confirm compatibility before ordering.

Modular platforms support payload customization — including additional sensors, cameras, manipulators, and specialized tools. Mounting points, power, and data interfaces vary by model. Reach out with your customization needs and we'll help identify the right platform and configuration for your project.