Returns & Refunds

Return requests must be submitted within 7 days of delivery. To be eligible, items must be unused, unmodified, and returned in their original packaging with all included components and documentation.

To initiate a return, contact our team with your order number, a description of the issue, and supporting photos or video where applicable. Returns sent without prior written authorization may be refused.

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method in a timely manner. Processing times may vary depending on your payment provider.

Return shipping is the responsibility of the customer unless the return is due to our error or a confirmed product defect. Original shipping charges are non-refundable.

Visible shipping damage or an incorrect item should be noted on the delivery receipt where possible, photographed, and reported to us within 48 hours of delivery.

A defect that was not visible at delivery should be reported as soon as you discover it, within the 7-day return window described in Section 1. The 48-hour requirement does not apply to defects that could not reasonably have been identified at the time of delivery.

Zetta reserves the right to determine return eligibility, applicable fees, and final refund decisions at its sole discretion.

Returns and refunds for rental agreements are governed by the terms outlined in your rental contract. Please refer to our Rental Terms & Conditions or contact us directly.

For return inquiries, please contact us.